Frequently Asked Questions

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Parents

Frequently Asked Question for Parents

Getting Started

How do I post a job?

Once you register, we’ll guide you through a step-by-step process to post your job.

In your title, explain what you need in a few descriptive words. For example, “Afternoon Nanny Needed for Two Boys” is better than “Need Occasional Nanny.”

The more details you include, the better your matches will be. Things like:

  • Number and ages of the children
  • Details about children (special needs, allergies, etc.)
  • Additional duties (transportation of children, light cooking, cleaning, etc.)
  • Caregiver requirements (CPR certified, second language spoken, number of years experience, etc.)

How to find the right nanny for your family?

You will receive emails with the nannie’s profiles who are available to work with you including all their experience and references. You can request a telephone interview before making a final decision if you are more comfortable with this.

How can I tell if a nanny I like is available?

You will be able to see the nannies availability but if you don’t receive an application from the nanny once your job is posted you can call Urban Childcare and they can make some calls for you.

Nannies

Frequently Asked Questions for Nannies

Getting Started

How do I register

Once you register, we’ll guide you through a step-by-step process to fill in your profile. You need to add as much information as possible as when you apply for a job this is the only information parents have about you. We will need a minimum of two references and at least 3 photos of you to add to your profile.

How will I know when there are new jobs?

You will receive an email letting you know whenever a new job becomes available in your area. It is important to check your email so you can apply as soon as the jobs come in!

Will I have a contract?

Yes, you will receive a contract before the job starts detailing hours and payment and all other details of the job.

How will I be paid?

You will be paid £12 per hour by the parents at the end of the job.

Agencies

Frequently Asked Question for Agency

Getting Started

How to post a job?

Once you register, we’ll guide you through a step-by-step process to post your client’s job.

In your title, explain what you need in a few descriptive words. For example, “Afternoon Nanny Needed for Two Boys” is better than “Need Occasional Nanny.”

The more details you include, the better your matches will be. Things like:

  • Number and ages of the children
  • Details about children (special needs, allergies, etc.)
  • Additional duties (transportation of children, light cooking, cleaning, etc.)
  • Caregiver requirements (CPR certified, second language spoken, number of years experience, etc.)

How to find the right nanny for your Client?

You will receive emails with the nannie’s profiles who are available to work with you including all their experience and references. You can request a telephone interview before making a final decision if you are more comfortable with this.

Hotels

Frequently asked Questions for Hotels

Getting Started

How to post a job?

Once you register, we’ll guide you through a step-by-step process to post your client’s job.

In your title, explain what you need in a few descriptive words. For example, “Afternoon Nanny Needed for Two Boys” is better than “Need Occasional Nanny.”

The more details you include, the better your matches will be. Things like:

  • Number and ages of the children
  • Details about children (special needs, allergies, etc.)
  • Additional duties (transportation of children, light cooking, cleaning, etc.)
  • Caregiver requirements (CPR certified, second language spoken, number of years experience, etc.)

How to find the right sitter for your client?

Core Integration allows your CMS to create cases automatically in The Link App. This means that you don’t need to register cases manually in The Link App, but you still need to use The Link App’s Desktop App to send case updates.

How can I tell if a sitter I like is available?

Please leave an honest review after one of our nannies has worked with you, it is very helpful to other parents and also helps the nannies build up more references which enables them to get more work.

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